Tuesday, July 07, 2009

American Airlines actually acknowledges when they screw up

Remember when I was miffed at American Airlines for the ridiculousness of my Chicago connection last Monday? Well, today I got a "mea culpa" email from them acknowledging that they screwed up bad and giving me 5,000 extra frequent flyer miles to try to make up for it. it doesn't make up for it, but it is good to at least know that they are aware of the problem. As G.I.Joe used to say, "knowing is half the battle."

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